Shipping policy
San d'Orva Shipping Policy
Processing Time
Orders are processed within 1–2 business days of purchase, excluding weekends and holidays.
Shipping Times
- Domestic (US): 5–8 business days
- International: 7–21 business days, depending on destination
Shipping times are estimates and not guaranteed; delays may occur due to carrier or customs processing.
Shipping Costs
- Free shipping on all orders
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
International Orders
Customers are responsible for any customs duties, taxes, or import fees applied by their country. San d'Orva is not responsible for delays caused by customs processing.
Lost or Stolen Packages
San d'Orva is not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery. If your tracking shows delivered but you haven't received your package, contact your local carrier first, then reach out to us at info@sandorva.com and we'll do our best to assist.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, though we'll do our best to help redirect the package if possible.